Thank you for contacting New Directions. We are here for you. Our services are always free and confidential.

Advocates are available to web chat Monday through Friday, 8:30 AM to 4:30 PM. If you’re contacting us outside of those hours, please call our 24/7 hotline at (740) 397-4357. In case of emergency, dial 911.

Key Information:

Privacy and Safety:

All conversations are erased once the session ends. Your messages are not saved, and our system automatically deletes them.

If you need to exit the web chat quickly for safety reasons, use the quick escape button to leave the page safely. All messages will be deleted and cannot be retrieved.

Text Messaging:

Messages will be saved on your phone. For safety, please delete them once you’re finished.

We will not text you unless you initiate the conversation. We cannot save or view your phone number.

Additional Details:

This is a private, one-on-one chat with an advocate.

No downloads are required; just click the chat button to begin.

This chat line is for connecting survivors with advocates.

For general inquiries (e.g., donations, events, or volunteer opportunities), contact our administrative staff at (740) 397-HELP (4357) or email info@newdirectionsshelter.org.