Talk to Someone Who Can Help Right Now

Reach out by phone or message—support is available 24/7 for anyone in Knox County who needs help or guidance.

Immediate, 24/7 Help:

If you’re concerned about privacy or someone monitoring your device, it’s important to choose the safest way to reach out. You can call when you’re alone, use a different device, or choose text/chat options for more privacy. If you are in immediate danger, call 911 right away. New Directions Shelter is here to support you with options that protect your safety and confidentiality..

Office visits are for administrative purposes only. Shelter locations are kept confidential for safety and are accessed through the hotline.

Wheelchair access is available at the administrative office.